Frequently Asked Questions
Is DataFrugal a cloud storage service like Google Drive or
OneDrive?
No. DataFrugal is a cloud backup and data control platform, not a file collaboration or personal storage service.
- Purpose-built for backup, retention, and recovery workflows
- No file sync or real-time collaboration features
- Designed for enterprise governance, not end-user storage
Does DataFrugal store data or just manage it?
DataFrugal manages and operates secure object storage as part of its platform, optimized specifically for backup and data protection.
- Storage is encrypted and policy-governed
- Access is controlled through platform workflows
- Not exposed for general-purpose file access or sharing
Where does DataFrugal run, and where are my files stored?
The DataFrugal service runs on AWS in Mumbai, India. Your files are stored on AWS or Wasabi, depending on your plan.
- Plans with no download fees store files on Wasabi
- Enterprise plans store files on AWS and support bringing your own encryption key
- Team accounts get storage dedicated to their organisation; individual accounts use shared, private storage
Who owns and controls the data?
Customers retain logical ownership and operational control over their data. DataFrugal enforces access, retention, and encryption policies at the platform level.
- Role-based and organization-scoped access
- Policy-driven retention and recovery
- No inspection or analysis of data content
Can DataFrugal replace our existing storage or file-sharing
tools?
No. DataFrugal is designed to operate alongside existing applications and cloud infrastructure.
- Complements application and system storage
- Provides backup, retention, and recovery capabilities
- Does not replace collaboration or productivity tools
Does DataFrugal read or analyze file contents?
No. DataFrugal does not inspect, analyze, or process file contents.
- Operations are based on metadata only
- Content remains private and untouched
- This minimizes security exposure and compliance risk
How does recovery work?
DataFrugal enables recovery by providing controlled access to retained versions of protected data.
- Download specific versions using the UI, APIs, or df-agent
- Restore data using your own application or system processes
- No automated reintegration or in-place recovery workflows
- No inspection or modification of data content by DataFrugal
How is DataFrugal priced?
DataFrugal pricing is usage-based and aligned to the volume of data protected, not the number of users.
- No per-user or per-seat licensing
- Predictable costs as teams and automation scale
- Aligned with infrastructure usage, not headcount
What is df-agent and when should it be used?
df-agent is a lightweight command-line agent used for system-level and automated data operations.
- Runs on Unix-based systems
- Enables CLI-driven and scripted workflows
- Commonly used in CI/CD pipelines and scheduled jobs
- Does not expose underlying storage credentials
Do I need to use df-agent to use DataFrugal?
No. df-agent is optional and intended for automation-heavy or system-integrated workflows.
- Teams can operate entirely through the web UI if needed
- APIs and df-agent are used when automation or scale is required
- Both approaches operate under the same security and policy controls
Does DataFrugal expose S3 or cloud storage SDKs?
No. DataFrugal does not expose S3 endpoints or cloud storage SDKs directly.
- All interactions occur through DataFrugal APIs or df-agent
- Underlying storage complexity is abstracted by the platform
- This reduces credential sprawl and misconfiguration risk
Where does DataFrugal sit in our architecture?
DataFrugal operates as a control and orchestration layer between your applications and underlying cloud storage.
- Receives data from applications, systems, or automation
- Applies retention, versioning, and access policies
- Manages secure storage and recovery workflows
Does DataFrugal require changes to existing applications?
No. DataFrugal is designed to integrate without requiring application rewrites.
- Can be introduced alongside existing systems
- Supports incremental adoption
- Does not interfere with application runtime behavior
How do you prevent unauthorized access to sensitive data?
DataFrugal enforces preventive access controls at the platform level to reduce the risk of unauthorized access.
- Role-based access control (RBAC) to scope permissions
- IP allow-listing to restrict storage access to approved IP addresses, so download links don't work outside your network
- Organization-scoped access with no public sharing model
These controls are enforced by design, minimizing reliance on reactive alerts or manual enforcement.
Should I store my files on AWS or Wasabi?
It depends on how often you download your files and which features you need. You choose when you sign up.
- Choose Wasabi if you download often or keep files for a long time. There are no download fees.
- Choose AWS if you need extra features, such as bringing your own encryption key, which is available only on AWS. Includes 50 GB of free downloads each month; downloads beyond that are charged.
On Pro Plus and Enterprise Plus, you use the same DataFrugal web app, API and df-agent either way, with the same retention and access controls.
How is pay-as-you-go pricing calculated?
DataFrugal pricing is based on actual usage and is aligned to the amount of data protected rather than the number of users.
- Platform subscription – a fixed monthly base charge
- Storage usage – calculated in predefined storage units (slabs)
- Data egress – applicable only for certain backends such as AWS
Usage is measured monthly, and costs scale predictably as data grows. API usage is currently included as part of the subscription under fair use limits.
Detailed examples and backend-specific rates are available on the pricing page.
Where can I find detailed pricing and rate information?
Detailed pricing depends on factors such as data volume, selected storage backend, and usage patterns.
To ensure accurate and transparent pricing, detailed rate cards and backend-specific charges are shared directly with customers. Please Contact Us to receive pricing details tailored to your requirements.